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Frequently Asked Questions
Ordering on WhatsApp, delivery times, ingredients and how to reach us — 8 answers to the questions we get asked most.
It is simple. Browse the shop, add the products you love to your cart, then open the cart and tap “Order via WhatsApp”. This opens a chat with your full order already written out — just hit send and our team will confirm your order and delivery details.
WhatsApp ordering lets you order without any online payment. Your cart is turned into a neat, ready-to-send message with your products, quantities and total. You send it and preorder. Once bank payment is finalised and checked out via bank transfer, we'll deliver within 24 - 72Hrs after production depending on your location
Our collection is organised into three families. Creams — Hair Bestie hair cream, a richness-in-a-jar friend for your hair, and Beauty Deep Carrot lotion, our carrot-powered body lotion. Lip care — seven flavoured glosses (cherry, brownie, strawberry, berry, citrus, peach–bubble gum and a clear shade), two lip scrubs, Plain and Tinted, and a Lip balm for dry, broken lips. And our handcrafted soaps — Papaya leaf, Coffee, cocoa and goat milk, Turmeric and goat milk, Fresh glow, and Mango and orange peel. Everything is made in small batches with skin-kind ingredients.
Delivery takes minimum 24hrs and maximum 72hrs after production
The fastest way to reach us is WhatsApp — the chat link opens with your message ready. You can also email annajoladcosmetics@gmail.com or visit our Instagram, where we share new drops and restock updates.
Of course. Add as many products as you like to your cart, adjust quantities in the cart, and the WhatsApp order message will list every item and the full total — neatly numbered for easy confirmation.
For a coloured shine, explore our lipglosses — Cherry my love (red), Yummy Brownie, Strawberry Kiss (pink), Berry purple, Orange Squash, Peachy gum gum or the clear Sugar Rush. For smoother, plumper lips, go for our lip scrubs — Plain or the beetroot-tinted Tinted. For dry or broken lips, our Lip balm traps moisture and layers them from dryness. For softer body skin, Beauty Deep Carrot lotion is a favourite, and for your hair, Hair Bestie hair cream goes a long way. Not sure? Message us on WhatsApp — we are happy to recommend based on your routine.
We build our formulas around generous, simple ingredients like shea butter, cocoa butter, raw honey, plant oils and brown sugar — and we keep the rest of the list short. Our products are cruelty-free and never animal-tested.
